Service Provider:
Tour Operator / Individual Entrepreneur: Eka Nikolaishvili (ID: 01003011048)
Website: https://travelbag.ge/
Email: info@travelbag.ge
1.1. Age Limit and Eligibility:
Bookings on the website are permitted only for individuals who are 18 years of age or older and possess full legal capacity. By placing a booking, the user confirms that they are authorized to act on their own behalf and on behalf of all participants in their travel group.
1.2. Accuracy of Booking Information:
The customer is solely responsible for ensuring the accuracy of all provided booking details (dates, times, number of participants, contact information). Travel Bag assumes no responsibility for disruptions caused by incorrect information.
1.3. Booking Time and Phone Confirmation (12-Hour Rule):
Tours can be booked at any time. However, if a tour starts in 12 hours or less, the customer must immediately call the organizer at +995 591 218 212 right after making the booking to verify availability and confirm the reservation. Without phone confirmation, the organizer is not liable for fulfilling the booking if no seats are available.
1.4. Tickets and Confirmations:
E-tickets, vouchers, and booking confirmations will be sent to the customer from the official email: travelbag.geo@gmail.com.
1.5. Payment Terms and Price Guarantee:
To secure a booking, the customer pays a 30% advance deposit via the website’s secure payment system. The remaining 70% must be paid prior to or at the start of the tour. Once the deposit is paid, the tour price is locked and will not increase due to currency fluctuations.
1.6. Photo and Video Usage:
General photos and videos taken during the tour may be used for Travel Bag’s marketing purposes (on social media and the website). If a customer prefers not to appear in media, they must inform the organizer in writing prior to the start of the tour.
1.7. Corporate and Agency Bookings (B2B):
Special cooperation and billing terms apply to travel agents, tour guides, hotels, and corporate partners, which are regulated under separate B2B agreements.
1.8. Changes to Prices and Terms:
The organizer reserves the right to unilaterally modify service prices, itineraries, and these Terms and Conditions at any time. Such changes become effective immediately upon publication on the website. However, changes will not apply to bookings that have already been confirmed and for which the required deposit has been paid.
2.1. Arrival at Meeting Point:
Customers must arrive at the designated meeting point at least 15 minutes before the departure time.
2.2. Departure Delays and Communication:
The maximum waiting time at the meeting point is 15 minutes. If a customer is running late or cannot locate the meeting spot, they must immediately call +995 591 218 212. If the customer is unreachable and fails to notify the organizer, the tour will be considered canceled by the customer, and no refund will be issued.
2.3. Delays at Tour Locations and Schedule Adherence:
During the tour, customers are required to strictly observe the assembly times announced by the guide or driver at each stop. In case of a delay exceeding 10–15 minutes, the group may proceed without the delayed passenger to stay on schedule. In such cases, any additional transportation costs to rejoin the group or return are the sole responsibility of the customer.
2.4. Travel Duration:
Travel times specified on the website are estimated. Travel Bag is not responsible for delays caused by traffic congestion, bad weather, or other factors beyond the driver’s control.
2.5. Personal Belongings and Luggage Allowance:
Luggage Allowance: Each passenger is allowed 1 standard piece of luggage/bag free of charge.
Extra Luggage: Bringing additional luggage is subject to prior approval by the organizer and incurs an extra fee (subject to available vehicle space).
Liability: Passengers are responsible for their own belongings. The company assumes no liability for lost or damaged items in the vehicle or during the tour.
2.6. Visas and Border Documentation:
Foreign citizens are responsible for ensuring they possess a valid passport, visa, and any required medical documentation for entering Georgia. Travel Bag is not responsible if a tourist is denied entry by government border authorities.
2.7. Code of Conduct, Hygiene, and Safety:
Food in Vehicles: To maintain cleanliness, hygiene, and comfort for all passengers, eating inside the vehicle is strictly prohibited. Only bottled water and non-alcoholic beverages in sealed containers are allowed.
Discipline: Passengers must follow safety regulations and respect the guide, driver, and fellow travelers. Anyone under the influence of alcohol or drugs, or behaving aggressively, may be denied participation or removed from the tour without a refund.
2.8. Unscheduled Locations and Additional Time:
Standard Route: The tour price includes only the locations, stops, and duration pre-defined on the website/program.
Additional Locations & Route Changes:
In group tours, changing the route or adding unscheduled locations is not possible.
In individual (private) tours, changing the route or adding extra locations is possible only upon the customer’s request, subject to prior agreement with the driver/guide and organizer, and for an additional fee.
Additional Time: In the event of exceeding the standard duration allocated for the tour (at the customer’s request and/or due to delays at locations), each additional hour is subject to an extra charge according to the applicable rate.
2.9. Force Majeure and Additional Expenses:
In the event of forced itinerary changes or delays caused by force majeure (e.g., avalanches, natural disasters, road closures), any expenses for additional accommodation, meals, or alternative transportation must be covered by the customer.
3.1. Cancellation Deadlines and 100% Deposit Refund:
Group Tours: Full (100%) refund of the 30% deposit is available if canceled at least 24 hours prior to the tour start time.
Private / Custom Tours: Full (100%) refund of the 30% deposit is available if canceled at least 48 hours prior to the tour start time.
3.2. Cancellation Procedure:
To cancel a booking and request a deposit refund, the customer must call the bookings department at +995 591 218 212 and notify the operator, after which the representative will process the cancellation in the system.
3.3. Late Cancellations (Non-refundable):
Group tours canceled less than 24 hours before departure are non-refundable (the 30% deposit is retained).
Private/custom tours canceled less than 48 hours before departure are non-refundable (the 30% deposit is retained).
(Retained funds cover non-recoverable advance arrangements, vehicle/hotel bookings, and administrative costs).
3.4. Cancellation by the Organizer:
If a tour is canceled by the organizer due to force majeure (weather, blocked roads) or operational reasons, the customer will be offered an alternative tour, a date reschedule, or a full (100%) refund of the paid 30% deposit.
3.5. Financial Responsibility, Taxes, and Refunds:
The service provider, Individual Entrepreneur Eka Nikolaishvili (Tax ID: 01003011048), holds full legal and financial responsibility for all financial transactions conducted on the website (https://travelbag.ge/), including tax compliance, price accuracy, and the processing of refunds. Refunds (subject to the terms of service) are processed back to the original payment method/card used during the booking, in compliance with applicable laws and banking regulations.
4.1. Hotline:
For any issues, technical problems, or complaints during booking or travel, customers can reach customer support immediately at +995 591 061 007.